Terms of service

• All visitors must be 16 years or older, unless accompanied by a parent or legal guardian.
• First-time customers must sign a Declaration & Liability Waiver before using our facilities.
• We reserve the right to refuse service to anyone who fails to comply with these terms.
• Jewelry must be removed before entering the sauna or cold plunge to prevent burns or damage.
• Guests must bring a towel for hygiene purposes and to sit on while using the sauna.
• Please remove all makeup and skin products before your session to prevent residue buildup.
• Swimwear is required for the cold plunge.
• All visitors are advised to come 5mins early to insure you get here on time as Newcastle Town Centre is busy with parking lots filled out. 

We appreciate you choosing SaunaIceBalance for your sauna and cold plunge experience. Our goal is to provide you with a relaxing, rejuvenating, and safe environment. Thank you for your cooperation and support—we look forward to helping you unwind and recharge!